Troy City Internet Exchange, Inc. (doing business as "Meganet," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, including internet access, VoIP, and related telecommunications products. By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information directly from you, automatically when you use our services, and from third parties where permitted by law. Personal Information we may collect includes:
- Name, address, email, and phone number
- Billing and payment details
- Government-issued identification (for account verification)
- Device, IP address, MAC address, browser type, and geolocation
- Internet usage data (web traffic metadata, connection logs)
- VoIP call metadata (time, duration, originating and destination numbers)
- Communication preferences
2. How We Use Your Information
We use your data to:
- Provide, manage, and maintain internet and VoIP services
- Authenticate and secure your account
- Process payments and invoices
- Respond to customer service requests
- Send you service-related communications, alerts, and promotional messages (with your consent)
- Comply with legal, regulatory, and law enforcement requirements
3. Customer Proprietary Network Information (CPNI)
As a VoIP and ISP provider, we protect Customer Proprietary Network Information (CPNI) in accordance with FCC regulations. CPNI includes call logs, usage data, and technical service details. We do not share CPNI with unaffiliated third parties without your explicit approval, unless required by law. You may restrict our use of your CPNI for marketing by emailing support@meganet.net.
4. Sharing Your Information
We may share your information with:
- Service providers and vendors who help deliver and maintain our services (e.g., billing processors, technical support providers)
- Regulatory and law enforcement agencies when required by law or subpoena
- Third parties with your consent (e.g., if you enroll in a partner promotion)
We do not sell your personal information.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes and enforce agreements
6. Cookies and Web Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Track usage analytics
- Store user preferences
You can manage cookies through your browser settings.
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access and request a copy of your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us at support@meganet.net.
8. Security Measures
We use physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse. These include:
- Secure data encryption
- Access control policies
- Regular network monitoring
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete the data promptly.
10. International Users
If you are accessing our services from outside the United States, you consent to the transfer of your data to the U.S., where privacy laws may differ from your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Effective Date" and, if applicable, contacting you via email or SMS.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, please use the contact information at the bottom of this page.