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Why customer service is important to us

T1, wireless, T3, Metro Ethernet, and servers colocated in our data center. Many times, we’ve been able to alert our customers to a problem they were having even before they knew they were having it themselves! Our approach was really highlighted last week, when a long-time client contact of ours emailed us his farewell as he was preparing for retirement. His role was to manage the IT services for a multi-site network we provided dedicated internet and private site-to-site connectivity to. In part of his email, he wrote the following (quoted with permission): “I want you all to know that I consider my relationship with you and your company as one of the most satisfying relationships I’ve ever had in my working career. You all display an expertise and willingness to satisfy that is unmatchable and unheard of in your industry. I sincerely thank you for all your help over the years and will look back at our relationship with nothing but good memories.” Those three sentences wrapped up our philosophy on customer support in a much better manner than a blog post ever could. There are any number of carriers and providers a business can choose to work with, and we’ve always wanted to set ourselves apart with the level of client support we’ve provided over the years. Reading these words from a long time client was one of the most rewarding things our staff could have asked for. Thanks for the kind words Dennis, and from all of us here at MegaNet, good luck in your retirement!]]>

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