Tag Archives: support

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Three Benefits of an Independent Telecom

One of the very first questions our account representatives get asked when working with a new client is “Why should we work with you instead of with a larger national-based Internet and phone service provider like (insert big company name here)?” Regardless of the services being discussed, whether it’s Metro Ethernet, Hosted PBX, Ethernet over Copper, or server colocation, customers Continue Reading...
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Creating A Secure Password

One of the most common issues our Support team faces is compromised customer passwords. These passwords are usually for their email accounts, but can also be compromised website administrative passwords as well. Usually we can catch a compromised account password fairly quickly; because we monitor traffic levels throughout our network we can determine if a website’s traffic suddenly jumps up Continue Reading...
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Why Is My Internet Connection Slow?

One of the most common calls our Support team fields is from clients who are concerned over the speed of their Internet connection. Both residential and business customers call or email in and ask why it seems like their Internet connection is running slower than it normally appears. Regardless if it’s DSL, T1, Metro Ethernet, or wireless, many customers will Continue Reading...
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Email Setup Options for Smartphones and Tablets

One of the most common inquiries our Support team gets is about how our users can set up  new smartphones or tablets to check their email. Many of our users have had their settings saved on their computers for years, and many times they’re also using our Internet connections to check email as well. With tablets and smartphones checking their Continue Reading...
Billing Alert (06/21/24): We have received some reports of non-customers receiving credit card charges from "Meganet.Net". This charge is unrelated to our company, not charged by us, and you should work with your credit card issuer to investigate the issue in greater depth. Thank you.